Showing posts with label Nutro. Show all posts
Showing posts with label Nutro. Show all posts

Sunday, March 7, 2010

Hydrolyzed Vegetable Protein Recall: The Domino Effect

Salmonella-contaminated ingredient triggers recall tsunami

On February 25th, Basic Food Flavors (North Las Vegas, NV) recalled every batch of hydrolyzed vegetable protein ("HVP") powder and paste that it had produced since September 17, 2009.

The ingredient recall was triggered after an unidentified customer of Basic Food Flavors found Salmonella Tennessee in a sample of HVP and reported the finding using FDA's new Reportable Food Registry. FDA and Nevada health authorities inspected the Basic Food Flavors production facility and confirmed the presence of Salmonella Tennessee in the company's processing equipment.

The strain of Salmonella Tennessee found in the production equipment and in the HVP sample has not been associated with any known illnesses either in the United States or in Canada.

HVP, also known as hydrolyzed soy protein, is a common ingredient in a wide range of processed foods – chips and dips, soups and salads, pretzels, pastas and a pot pourri of other products. At least 94 individual food items already have been recalled as a result of the Salmonella Tennessee contamination. And there are more – potentially, a lot more – recalls to come, as FDA traces the distribution of the HVP.

In addition to supplying US food processors, Basic Food Flavors also sells its HVP in Canada (through Chemroy Canada Inc.), as well as in Mexico, South America, Europe and Asia through Flavor Consultants. Both FDA and the Canadian Food Inspection Agency have published guidance to food processors to help them evaluate whether or not they need to recall their finished products.

One possible group of affected products that has not yet been mentioned is dry pet food. There have been a flurry of recent reports on ConsumerAffairs.com about pets becoming ill after eating Nutro products. I have been contacted by a reader who reports that her two sick cats ate Nutro Max cat food before becoming ill.

This latest ingredient recall is yet another reminder that inadequate attention to microbiological safety programs on the part of just one ingredient supplier can trigger a series of recalls that spread, tsunami-like, across major sectors of the food manufacturing, distribution and retailing industries.

According to the company's website, Basic Food Flavors has an operating HACCP plan. The sole focus of the plan is to eliminate a chemical hazard (known as 3-MCPD) through pH and temperature control during hydrolysis of the soy protein. The process flow diagram for HVP lists the following control elements: pH, salt, color, refractive index, flavor & taste, foreign materials and temperature. Neither the HACCP plan summary nor the process flow diagram mention microbiological testing.

It's a truism that one cannot ensure the microbiological safety of a food through finished product testing. But it's equally true that an effective and comprehensive microbiological safety program – one that incorporates environmental and equipment sampling, raw material sampling and "test and hold" finished product sampling programs – can go a long way to avoiding expensive, wasteful and potentially hazardous ingredient recall situations. If I were a food processor, I certainly would choose to deal with ingredient suppliers who had such a comprehensive program in place!

FDA has posted a searchable database of HVP-related recalls. To assist consumers in North America and elsewhere, I shall be posting (within the next 24 hours) a separate listing of recalled foods – sorted by brand name – along with information on where the foods were sold. The list will be updated as additional recall information becomes available.

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Thursday, October 1, 2009

Recall Roundup: October 1, 2009

Here is today's list of food safety recalls, product withdrawals and allergy alerts. The live links will take you directly to the official recall notices and company news releases that contain detailed information for each recall and alert.



United States
  • Pet Food Recall: Nutro Products, Inc. recalls select Nutro Ultra™ and Nutro Natural Choice® puppy foods after detecting pieces of melted plastic on the production line. The recalled packages of puppy food were distributed to PetSmart stores in California, Arizona, Colorado, Texas and New Mexico. Recalled Nutro Ultra™ puppy food also was distributed to Petco stores in California, Nevada, Hawaii and Utah.
  • Food Recall: Food City reports that Hunt's Snack Pack Fat Free Vanilla Pudding has been recalled. No details were provided.


Europe
  • Allergy Alert: Sainsbury's Supermarkets Ltd. recalls Sainsbury's Chicken and Creamy Basil Pasta. Due to a packaging error, the product may contain undeclared shellfish.


Some supermarket chains post recall notices on their web sites for the convenience of customers. To see whether a recalled food was carried by your favorite supermarket, follow the live link to the supermarket's recall web site.


*The Kroger umbrella encompasses numerous supermarket, marketplace and convenience store chains, listed on the Kroger corporate home page.


If you would like to receive automatic email alerts for all new articles posted on eFoodAlert, please submit your request using the link on our sidebar.

Tuesday, June 16, 2009

PFPSA Confirms Toxic Zinc Levels In Nutro Cat Food

June 16, 2009

On May 22, 2009 – one day after Nutro Products recalled certain of its dry cat foods – the Pet Food Products Safety Alliance (PFPSA) purchased a bag of recalled cat food and submitted the unopened bag to University of Idaho Analytical Sciences Laboratory for analysis. The product was identified as:

Nutro Max Cat Adult Roasted Chicken Flavor, Best by: 07 JUN 2010 07:17 2AD6 "A"

The lab test results, released today, confirm that this bag of cat food contained zinc at a level of 2,100 parts per million. PFPSA describes this as a "deadly" concentration of zinc – enough, based on the company's recommended daily feeding portion size to kill a 9-pound cat in just over two days.

It is disturbing that FDA has had nothing to say about the Nutro cat food recall. The agency's lips have been sealed ever since it released its April 28th statement on Nutro Products, Inc. At that time, FDA said,

"FDA is clarifying that Nutro Products, Inc. is not currently under investigation. FDA does not typically confirm or deny the existence of an FDA investigation. It has recently come to our attention, however, that a media report incorrectly concluded and reported that Nutro Products, Inc. was the subject of an investigation."

When we contacted FDA by email on May 27th to ask about the May 22nd Nutro cat food recall announcement, we were told that, "The FDA can neither confirm or deny whether a company is under investigation."

Why should it be necessary for PFPSA to do the FDA's job for it? And where is the "transparency" that the Obama administration has been promising?

Friday, May 29, 2009

NUTRO: Was It Something I Said?

May 29, 2009

Oops! 

I think I may have triggered last week's Nutro recall.

  • On Thursday, May 14th, I had a pleasant conversation (see my May 22nd Nutro article) with Josie, in Nutro's Customer Service department. During my discussion with Josie, I asked the following question:
"Does Nutro ever test its ingredients or finished products to ensure the correct levels of nutrients, vitamins, and trace minerals?"
  • Before the weekend was out, I noticed a new "follower" on my Twitter site – ReneeATNutro, a member of the Nutro Ambassador program. 
  • Nutro claims that it first became aware of the premix formulation problem – too much zinc; too little potassium – on Monday, May 18th


Is it possible that my May 14th question caused Nutro's Quality Assurance personnel to review their documentation?

If so, Nutro, I was happy to help!


Friday, May 22, 2009

NUTRO: Some Unanswered Questions

May 22, 2009

I had an interesting telephone conversation last week with a pleasant customer service representative at Nutro Products by the name of Josie. We were discussing Nutro's new distribution policy for Greenies.

For those who aren't in the know, Greenies are a pet dental chew made by Nutro. Until recently, they were available at veterinary clinics, from pet specialty retailers and in supermarkets. As of May 1st, Nutro has restricted the sale of Greenies to veterinary clinics and pet specialty stores. 

According to Josie, this change was to ensure that pet owners purchase the correct size and harness of Greenie for their pets – pet store and veterinary clinic employees are, she said, specially trained to advise pet owners. 

While speaking with Josie, I also asked about the safety and quality control tests that Nutro carries out routinely on its pet food products. She advised me that the company draws samples every four hours during production and tests for: 

Aflatoxins
Pesticides
Melamine
Salmonella
E. coli

I asked whether Nutro ever tests its ingredients or finished products to ensure the correct levels of nutrients, vitamins, and trace minerals. Josie promised to check with her R&D people and get back to me – or have someone from the R&D department contact me directly.

I still haven't heard from Josie, or from Nutro R&D. But I think that I have my answer.

Yesterday, Nutro Products recalled several varieties of dry cat food, bearing expiration dates between May 12, 2010 and August 22, 2010. The recalled items were manufactured using a trace mineral premix that contained too little potassium and too much zinc. According to the news release,

"This issue was identified during an audit of our documentation from the supplier."

The recall notice raises as many questions as it answers. For example, Nutro claims to test its raw materials, stating,

"Once the raw materials arrive at a Nutro Products facility (or one of our co-manufacturers), they are checked for their quality and consistency and their chemical and nutrient properties are confirmed. These tests conform to all applicable industry standards."

How, then, did the two faulty premix batches get past the testing regimen? 


Nutro also claims a 14-month shelf life for its dry pet foods. Yet cat food with expiry dates up to August 22, 2010 were included in yesterday's recall. That's 15 months away. 

What is the true age of Nutro products that are now on the market?


And, if the distribution policy for Greenies was meant to ensure that cat and dog owners had access to trained store or clinic employees who could direct them to the correct size and variety product for their pets, why are Greenies still sold over the Internet?


Would anyone at Nutro Products, Inc. care to answer?

Recall Roundup: May 22, 2009

Here is today's list of food safety recalls, product withdrawals and allergy alerts. The live links will take you directly to the official recall notices and company news releases that contain detailed information for each recall and alert.



United States
  • Allergy Alert: Western Bagel Baking Corporation recalls two code dates of Publix Brand 100% Whole Wheat Sliced Bagels, due to the presence of undeclared egg.
  • Pet Food Recall: Nutro Products, Inc. has recalled several varieties of dry cat food due to incorrect levels of zinc and/or potassium. The recall pet foods were distributed nationally in the United States.

Canada
  • Allergy Alert: Fruits et Légumes Tardif recalls various several poultry-based or meat-based patés due to the presence of undeclared egg protein. The recalled items bear packaging dates up to and including May 21, 2009 and were sold only at Fruits & Légumes Tardif, 559 chemin Saint-Jean, Laprairie
  • Pet Food Recall: Nutro Products, Inc. has recalled several varieties of dry cat food due to incorrect levels of zinc and/or potassium. The US-manufactured pet foods were distributed in Canada.


Mexico, Central America, South America
  • Pet Food Recall (Mexico): Nutro Products, Inc. has recalled several varieties of dry cat food due to incorrect levels of zinc and/or potassium. The US-manufactured pet foods were distributed in Mexico.


Australia and New Zealand
  • Pet Food Recall (New Zealand): Nutro Products, Inc. has recalled several varieties of dry cat food due to incorrect levels of zinc and/or potassium. The US-manufactured pet foods were distributed in New Zealand.


Asia, Africa and the Pacific
  • Pet Food Recall (several countries): Nutro Products, Inc. has recalled several varieties of dry cat food due to incorrect levels of zinc and/or potassium. The US-manufactured pet foods were distributed in Japan, Korea, Thailand, Malaysia, Singapore, Indonesia and Israel.


Some supermarket chains post recall notices on their web sites for the convenience of customers. To see whether a recalled food was carried by your favorite supermarket, follow the live link to the supermarket's recall web site.


*The Kroger umbrella encompasses numerous supermarket, marketplace and convenience store chains, listed on the Kroger corporate home page.


If you would like to receive automatic email alerts for all new articles posted on eFoodAlert, please submit your request using the link on our sidebar.

Thursday, May 21, 2009

URGENT: NUTRO PRODUCTS RECALL

May 21, 2009

Nutro Products is recalling several varieties of NUTRO® NATURAL CHOICE® COMPLETE CARE® Dry Cat Foods and NUTRO® MAX® Cat Dry Foods with “Best If Used By Dates” between May 12, 2010 and August 22, 2010. 

The recalled products were distributed in across the United States, and also in Canada, Mexico, Japan, Korea, Thailand, Malaysia, Singapore, Indonesia, New Zealand, and Israel.

The recall was triggered after Nutro discovered a production error by its US supplier of mineral premixes. Two premix batches contained insufficient amounts of potassium, and one of those batches also contained too much zinc. 

Nutro advises cat owners who use the recalled products to switch immediately to another formula, and to monitor their cats for symptoms that include a reduction in appetite or refusal of food, weight loss, vomiting or diarrhea. 

For more information on this recall, consumers and cat owners should contact Nutro Products at 1-800-833-5330, or visit the company's web site at www.nutroproducts.com.

Tuesday, April 28, 2009

Nutro Products: FDA Speaks Up - Denies Investigation

April 28, 2009

This evening, FDA released the following statement, which is self-explanatory.

"April 28, 2009

FDA Statement on Nutro Products, Inc.

FDA is clarifying that Nutro Products, Inc. is not currently under investigation.  FDA does not typically confirm or deny the existence of an FDA investigation.  It has recently come to our attention, however, that a media report incorrectly concluded and reported that Nutro Products, Inc. was the subject of an investigation."


This unusual statement was provoked by a report published last week by ConsumerAffairs.com, claiming an FDA investigation of Nutro was in progress. The company promptly denied the report. 

Last week, an FDA representative told us promptly, unequivocally, and for the record that Nutro was not under investigation by the agency. It wasn't hard to obtain the statement. All it took was an email request.

Perhaps ConsumerAffairs.com should be a little more careful in its reporting.

Friday, April 24, 2009

More NUTRO News

April 24, 2009

"FDA is not investigating Nutro Products, Inc.," according to Laura Alvey (Deputy Director, Communications Staff, Center for Veterinary Medicine). 

eFoodAlert contacted Ms. Alvey by email on April 22nd, after Lisa McCormick of ConsumerAffairs.com reported that an investigation was in progress. Ms. McCormick added, in a follow-up article, that a Nutro spokesperson had denied the existence of an FDA investigation.

Nutro Products, Inc. was purchased by Mars, Incorporated in May 2007. Mars Petcare, the pet food arm of Mars, Incorporated, struggled with Salmonella contamination issues in 2008. But there does not appear to be any connection between the Mars Salmonella problem and reports of illnesses in Nutro-fed pets.

We urge any pet owner whose animal has experienced an adverse reaction after being fed a Nutro product – or, for that matter, any brand of pet food or pet treat – to report the incident to FDA's Center for Veterinary Medicine. All it takes is a phone call to get the process started. 


To register your report, please follow these instructions, provided by Laura Alvey of CVM:
"To report complaints about pet food (and other animal feed), please contact the FDA Consumer Complaint Coordinator(s) for your state. Contact information can be found at http://www.fda.gov/opacom/backgrounders/complain.html. When reporting, please include as much information as possible, including the specific product name, lot numbers, veterinarian's report and diagnosis, etc."

Even if it's too late to save your own precious animal companion, please take this step to help save others from experiencing the same grief you went through.

Wednesday, April 22, 2009

A Nutro News Update

April 22, 2009

One year ago, eFoodAlert reported that a number of pet owners claimed their pets had become ill – in some cases, fatally ill – after being fed a Nutro product. Our story was triggered by a report published on Consumeraffairs.com that described the experiences of these pet owners, and the lack of any substantive response by Nutro, a Mars PetCare company.

In the 12 months since we posted that report, we've received comments from several pet owners who described the illnesses suffered by their Nutro-nourished dogs and cats. Yesterday, the following comment was appended to our year-old posting:

On 11 Mar 09, I lost one of my best friends, an appx 8 year old hound mix. Two days later I almost lost my other dog. Both dogs were lethargic, vomiting, had severe diarrhea, and the one that died experienced early stages of renal failure. My vets could not figure out the source of the problem and to this day attribute the illness/death to some underlying toxicity. The common theme with my 2 dogs is that I fed them both Nutro Natural Senior dog food. I still have some of the food remaining.


After urging the author of this comment to report his experiences to the FDA's Center for Veterinary Medicine, we decided it was time to follow up on this story. As luck would have it, Lisa McCormick, who broke the original story a year ago, published an update earlier this week. 

According to McCormick, who writes for Consumeraffairs.com, FDA has just declined a Freedom of Information request for documents pertaining to Nutro complaints, on the grounds that release of these documents would possibly impede the progress of an active investigation that is currently underway. 

An unidentified source within FDA, when contacted by telephone, confirmed to Ms. McCormick that an investigation was in progress, but declined to reveal the nature of that investigation. This is in keeping with FDA's standard policy of not commenting on open investigations. Nutro, however, has denied, in an email to Consumeraffairs.com, that the company is the subject of any FDA investigation. We are trying to obtain our own corroboration from the Center for Veterinary Medicine of the existence of an active investigation.

Pet owners who complained about Nutro mentioned symptoms that included lethargy, diarrhea, vomiting, weight loss, and bladder or kidney-related problems. Some pets have died from acute kidney failure.

Until Nutro products are either confirmed to be the source of the illnesses reported by pet owners or are cleared of any involvement, we urge pet owners who use Nutro to watch their dogs and cats for any signs of illness or discomfort, and to stop feeding Nutro if there is any change in their pet's health or behavior.

We'll continue to monitor this story and post updates as more news becomes available.

Sunday, April 27, 2008

Nutro News

On April 18th, Lisa Wade McCormick of ConsumerAffairs.com published an article titled "String of Illnesses Afflicts NUTRO-Fed Pets" The subtitle of the article was "Company insists its food is '100% safe' ."

After reading the article, I decided to do some checking of my own. First, I searched the FDAs Center for Veterinary Medicine site for any indication of a safety alert. There was none. Nor was there any information on the Nutro web site. Then, I emailed ConsumerAffairs.com and asked what supporting information they could provide me in addition to the complaints listed on their web site. They never answered.

My next step was to post a query on two Labradoodle boards where I'm a regular lurker and occasional contributor. I asked fellow posters to advise me of any issues they've had recently with Nutro products. I solicited both positive and negative comments.

Four people contacted me by email. An additional 15-18 people replied directly on the discussion boards. Here's a summary of the problems:
  • Joy said, "Zorro vomited a couple of times again today. So that's almost every day since I fed that to him. But still its hard to be sure to attribute it to that. He's not vomiting a lot or often & its bile & grass today. So I don't know what to think . Everyone else is fine."
  • Kim said, "I put my new foster dog Murray on Nutro MAX chicken and rice because he didn't like my Brand X dog food. Neither did Curly Sue so she also got Nutro MAX. I didn't notice any change in her, but Murray was barfing yesterday all over my back seat and then he had diarrhea last night. Hmmm. Could be the food. I had Murray driving with me a lot yesterday and then we went to the vet, so I thought he was probably car sick. Curly Sue did have a bout withthe big D for a little while. But I started mixing her food with my other food and she seemed to be ok."
  • Barb said, " I saw your post and had heard earlier of other people having the same problem I had. I have a 4 month old labradoodle....I started her on Nutro Natural Choice small bites chicken rice and oatmeal...She had very loose stools. I was concerned about how much nutrition she was getting. She had no problems health wise the vet suggested we try a different dog food. I went to a pet store and got samples of Innova, Merrick and Canidae. She didn't like Merrick but did like Innova and Canidae, I have her on Innova Puppy Food and she isn't having any problems...She started gaining weight."
  • Stacey said, "I bought a new bag of Nutro about two weeks ago. Since then, both my doodles have developed loose stools ... Here's the pertinent information from the new bag: Nutro Natural Choice Lamb Meal and Rice 44 pound bag (40# bag +10% extra) Expiry: July 2009 Lot#? 15:41 2 BY4 SE."
Most of the people who posted said that they were not having any problems with Nutro, except for difficulty in finding some of the varieties.

Interestingly, Nutro is just one of several pet foods about which complaints have been lodged with ConsumerAffairs.com. Alpo, CANIDAE, Hills, Iams, Ol Roy, Natural Balance, Purina and Science Diet were also the subject of consumer complaints. Some of the complaints relate to last year's melamine contamination; others are more current. Symptoms range from gastrointestinal, to urinary tract, to seizures, to allergies. None of the complaints are documented by lab tests. I would estimate that there are probably as many Nutro complaints as there are for all the other pet foods combined.

A food poisoning blog maintained by the "victim's rights" legal firm Parker & Waichman, LLP, has already picked up on the Nutro issue, with an article titled "NUTRO Pet Food Causing Food Poisoning?" The content of the blog suggests that its author has taken the ConsumerAffairs.com report at face value.

Ms. McCormick was careful to point out in her article that the simple act of switching dog foods can cause temporary gastrointestinal upsets, and that some dogs are naturally sensitive to certain ingredients. Without a proper epidemiological evaluation or lab testing to confirm a problem, it's irresponsible to conclude that one exists.

If you have fed your pet any Nutro products in the last six months, I encourage you to post your experiences – positive or negative – as comments to this article.